Today with Tasks

Choose a tenant

Select which brand you're working in.

Date

Headcount

Leads & roles — only staff on this day's schedule can be selected

Chat: — · Penders: —

Notes & announcements

Roster — derived from the week plan; shift & absence edits happen there

CCNEWS — Fasthosts releases this week

First time? Authorise the mailer →

Week

Import rota (any CSV — read by AI · one or many files, any number of weeks)

Drop CSV(s) or click

Pick each cell from its dropdown — a shift pattern or an absence status. Blank = rest day. New shift patterns are added per team in Site settings; absence statuses in Global settings. Imported values that aren't a listed option appear under “Needs review” in the cell for a manager to remap. Imports can span many weeks/months and populate future weeks automatically — this tab shows one week at a time. The Today view reads from this grid.

Chat rota — core chatters per day · these agents are marked Chat on the Today tab & in the email

Add agent manually

Work email

EIAM ID

Group

Use the × on a row to remove an agent · the group dropdown moves them from this week onward.

Site settings — · shifts & leads for this site. User access & roles are managed in EIAM.

Selectable shifts (offered in the week planner)

Leads & roles (top-to-bottom = display order)

Assigned duties (the Assigned dropdown on the Today roster)

2nd line agents / POCs (selectable in Leads & roles — no rota shown)

Questions room link (shown as a button on a Questions / POC lead tile — a Google Meet or Google Chat URL)

Activity log — digest sends & delivery

Agents & identity — · link each agent to their work email & EIAM ID (auto-identifies them on sign-in), and manage their aliases (alternate names used on imported rotas). Amber = incomplete.

Global settings — · applies to every team in this brand. Admin only.

Absence statuses (shared by all teams in this brand)

Each status counts towards planned or unplanned absence, and can be masked so agents & the digest see only “Absent” (managers always see the real status). Shift times are managed per team in Site settings.

New status

Counts as

Mask to agents

Full shift (reference length for analytics unit breakdowns, e.g. lateness as shifts lost)

working hours = one full shift

Needs review · imported values that look like a status but aren’t recognised

Imported shift times are accepted automatically into each team's Site settings — only non-shift values (likely statuses) land here. Click Scan rotas, then map each to a status (applies everywhere) or dismiss it.

Teams (tick any to combine)

Quick pick:

Period

From to

Non-sensitive · visible to all editors

Per-team breakdown · each selected team + combined, over this period

Detail · combined, per day or week

Actual vs expected headcount

■ Expected ■ Actual

AI insights · Claude Haiku

Digest send compliance (this period)

Absence per day / week

■ Planned ■ Unplanned

Absence detail · scheduled = rostered minus rest days; % of scheduled (matches the absenteeism sheet)

Per-team absence

Lateness per day / week · RTA-logged · not shown to agents

■ Minutes late

Lateness detail

Per-team lateness

Overtime per day / week · RTA-logged · not shown to agents

■ Hours

Overtime detail

Per-team overtime

Digest recipients —

Brand

Read only. Your team is shown first and your own shifts are highlighted.

Admin preview Brand Simulate agent